Frequently Asked Questions
- What time is check in and check out?
- Check In: 12:00 p.m. Check out: 11:45 a.m.
- Can I leave the room late?
- The latest time for leaving your room: 12:00 p.m.
- Can I choose the type of bed in my room? (Large bed – two beds)
- Yes.
- Do the rooms have a balcony or terrace? Can I reserve one?
- Balcony.
- Are there non-smoking rooms?
- Yes.
- How many storeys does the building have? Is there a lift?
- There are two floors and we have lift (elevator).
- Is there air conditioning in the rooms? Does it work all year round?
- They do not have air-conditioning because it is not necessary in Bilbao.
- Is your hotel adapted for the handicapped?
- Yes.
- Can you keep my luggage when I leave the room?
- There is free left-luggage service.
- Is there a safe place to park my car? How much does it cost?
- There are two public car parks just four minutes from our doorstep. It costs 15 €/24 hours approximately (2009).
- Does the hotel have an Internet or e-mail terminal for guests?
- Yes, in all of the rooms.
- Do you have high-speed internet in the room for my portable computer?Is it wireless?
- WiFi.
- Do you have a quiet, romantic room? How can I reserve it?
- No.
- What languages are spoken in Reception?
- Spanish, French, English and Italian.
- Where may I rent a car?
- In Abando train station (just two minutes from our doorstep).